Privacy Policy

Privacy Policy

Introduction

Welcome to https://golden-crisis-counseling-therapy.denvermentalhealthcare.com (hereinafter referred to as “Golden Crisis Counseling Therapy” or “we”). We are committed to maintaining the privacy and security of your personal information. This comprehensive Privacy Policy explains our data handling practices, ensuring transparency and compliance with global privacy regulations.

Scope

This policy covers all aspects of our online presence, including but not limited to our website, mobile applications, online services, and any interactive features within these platforms. It is important to be aware that this policy does not extend to external links or third-party services accessed through our site, as they have their own privacy statements and practices.

Processing Activities

Your interactions with Golden Crisis Counseling Therapy may involve various data processing activities, including:

  1. Using our applications and online services as a registered user.
  2. Visiting our websites linked to this Privacy Policy.
  3. Subscribing to receive communications from us via email, phone calls, or text messages.

Personal Data Collection

We collect several types of personal information to enhance your experience and provide personalized services:

  1. Account Information: This includes your user name, registration details, and profile settings.
  2. Payment Information: We process data related to billing and payment methods for our services.
  3. Financial Information: Transaction records, payment history, and financial details may be collected for accounting and service improvement purposes.
  4. Purchase Information: Details about products or services you have purchased from us.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, to personalize content.
  6. Location Data: Information about your geographical location when you interact with our services.
  7. Feedback and Reviews: Your suggestions, comments, and reviews help us improve.
  8. Social Media Information: If you connect our services to your social media accounts, we may access profile information from these platforms.
  9. Product Information: Data about products or services that interest you or that you have interacted with on our site.

We gather this data through various methods: user inputs during registration or interactions, automated tracking technologies (like cookies), and partnerships with third parties who provide us with aggregated or de-identified data.

Cookies and Similar Technologies

We employ cookies and similar tracking tools for several reasons:

  1. Strictly Necessary: These ensure basic functions of our website, such as secure login.
  2. Preferences: Cookies store your preferences to personalize content.
  3. Analytics: They help us analyze user behavior, measure site performance, and improve our services.

Users can control non-essential cookies through our Cookie Manager, allowing you to customize your privacy settings.

Data Retention and Deletion

Golden Crisis Counseling Therapy retains personal data for legitimate business purposes and in accordance with legal requirements. We have established retention periods based on the type of data:

  • Essential Data: Retained indefinitely or until your account is closed.
  • Transactional Data: Kept for a period of 7 years post-transaction for financial record-keeping.
  • Analytics Data: Typically retained for 12 months before being anonymized and aggregated for future analysis.
  • Marketing Data: Subject to your consent, we may retain this data until you opt-out or for a maximum of 5 years.

Once the retention period elapses, we securely delete or anonymize the data to ensure privacy.

Security Measures

We prioritize the protection of personal data through robust security measures:

  • Encryption: We use encryption protocols to safeguard data during transmission and storage.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards.
  • Regular Audits: Our security practices are regularly reviewed and updated to maintain compliance.

Children’s Privacy

Our services are not directed at children under 18 years of age, and we do not knowingly collect personal data from them.

Your Rights (Subject to Local Laws)

Depending on your jurisdiction, you may have various rights regarding your personal data:

  • Access: Request access to the data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure: Demand the deletion of your data under certain circumstances (e.g., withdrawal of consent).
  • Restriction: Limit our processing of your data in specific situations.
  • Data Portability: Receive a copy of your data in a structured, commonly used format.
  • Objection: Object to the processing of your data for specific or all purposes.
  • Non-Discrimination: Ensure that exercising your rights does not negatively impact your interactions with us.

To exercise these rights or lodge a complaint, please contact our Data Protection Officer via the provided contact details.

Policy Updates

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically for the latest information.

Contact Us

For privacy-related inquiries, unsubscribe requests, or feedback, please contact us:

  • Email: contact@golden-crisis-counseling-therapy.denvermentalhealthcare.com
  • Mail: [Provide Postal Address]